Customer Service Manager (Prefer MNC background)
Job Responsibilities:
- Coach and counsel to drive improvements in the team
- Implement and execute company policies and procedures and setting priorities
- Assure strong quality as well as productivity standards within your team
- Maintain performance, productivity and attendance information
- Drive the team in order to achieve requested departmental targets
- Manage escalated internal and external complaints
- Assist in and conduct performance reviews
- Schedule and distribute tasks and projects within the team
- Demonstrate the ability to recognize sales opportunities and coach and develop the team to be commercially aware when handling customer
- Be an effective change leader, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors
- Set a clear mission and deploy strategies focused towards that mission
- Maintain an orderly workflow according to priorities
- Improve customer service quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes.
Job Requirements:
- Diploma holder or above in any discipline
- Experience in managing a sizeable team (8 people or above)
- Minimum 4 years relevant working experience gained in sales and customer services field would be an advantage
- Customer-oriented, able to understand customer needs
- Proactive, independent, team player with strong sense of responsibility
- Positive attitude with good communication and interpersonal skills
- Multi-tasking and able to work under pressure
- Proficiency in PC skills, MS Office applications (Word, Excel, PowerPoint) – Knowledge of SAP would be an advantage
- Good command of spoken and written English and Chinese
- Immediate available is highly preferred
- Product Code: GD-130902
- Working Exp: 5 years
- Job type: Customer Servi
- Location: Kwai Chung
- Salary: 32-38K
Contact Us
- Email: hr@gldvhk.com
- Tel: