Customer Service Manager (Prefer MNC background)

Job Responsibilities:

  • Coach and counsel to drive improvements in the team
  • Implement and execute company policies and procedures and setting priorities
  • Assure strong quality as well as productivity standards within your team
  • Maintain performance, productivity and attendance information
  • Drive the team in order to achieve requested departmental targets
  • Manage escalated internal and external complaints
  • Assist in and conduct performance reviews
  • Schedule and distribute tasks and projects within the team
  • Demonstrate the ability to recognize sales opportunities and coach and develop the team to be commercially aware when handling customer
  • Be an effective change leader, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors
  • Set a clear mission and deploy strategies focused towards that mission
  • Maintain an orderly workflow according to priorities
  • Improve customer service quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes.

Job Requirements:

  • Diploma holder or above in any discipline
  • Experience in managing a sizeable team (8 people or above)
  • Minimum 4 years relevant working experience gained in sales and customer services field would be an advantage
  • Customer-oriented, able to understand customer needs
  • Proactive, independent, team player with strong sense of responsibility
  • Positive attitude with good communication and interpersonal skills
  • Multi-tasking and able to work under pressure
  • Proficiency in PC skills, MS Office applications (Word, Excel, PowerPoint) – Knowledge of SAP would be an advantage
  • Good command of spoken and written English and Chinese
  • Immediate available is highly preferred
  • Product Code: GD-130902
  • Working Exp: 5 years
  • Job type: Customer Servi
  • Location: Kwai Chung
  • Salary: 32-38K

Contact Us

  • Email: hr@gldvhk.com
  • Tel: