Responsibilities:

• Direct and assist the team with timely and accurate daily outbound service requests;
• Resolve moderately complex support-related issues for the customers, operations and CS team.
• Facilitate the cycle count process with operations and supervise inventory management for responsible customers

Requirement:

• DSE or above with at least 2 years of senior level in CS roles of  take ownership and manage to deadlines
• Good customer services skills, and the ability to remain flexible and balance multiple priorities
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to work with others in a collaborative team environment
• Good numerical, Good written in English and Chinese